Following the opening of its delivery centre in South Africa in 2013, Lemongrass has now established a delivery capability in Mexico to service it Americas customer base.
As Walter Beek, Lemongrass Managing Director explains: “It is our strategy to grow our global delivery capability through following our key customer base. We look for delivery centres that enable the development of a consistent Lemongrass culture and work ethic, delivery of a high quality and inclusive customer experience, and utilising English as our core delivery language.
Ideally those centres provide an established pool of stable and highly experienced SAP skills and enable us to keep our cost to customers at the lower end of the scale. We are not looking for a race to the bottom in terms of cost per hour as we recognise other aspects in our delivery team that contribute to the overall cost of delivering a defined piece of work. To often low-cost equates to low quality.”
“Mexico is an important addition to our organisation” Eamonn O’Neill, Lemongrass Technical Director explains. “We are now able to provide a 24 x 7 support service to our rapidly expanding global customer base. As a next step in our expansion we will be looking to open up an Asia-Pacific based centre.”
“As all of our consultants work from home, working together on global projects comes natural to them. It does not really matter if you Skype your colleague in South Africa, screen share with your customer in Singapore or talk to your Scrum Master in the UK. Lemongrass truly is a company born in the cloud” Sue-Anne, Lemongrass COO explains.