You can only achieve operational excellence using a sophisticated architecture design as embodied by our Landing Zone for SAP on AWS.
When we operate your SAP on the AWS cloud, you reduce your cost of operation, increase your quality of service, agility, performance and resilience while saving time and effort.
We provide full transparency of cost, and you can change the scope of what we do for you when you want to: you can take on more yourself, give us more, or change the mix of roles and responsibilities.
Uniquely, we provide all our customers with a ‘one day notice’ clause and architect your SAP on AWS environment so that if required, we can hand this back to you in full operational order in minutes.
We never apply artificial tool and licence-based tie-ins.
Our Team operates in a single, ITIL-aligned, global follow-the-sun model. We are an AWS Managed Service Partner and our operation is GDPR compliant, ISO 9001 and 27001 certified as well as ISAE 3402 level 1 compliant.
Patching for security and innovation can often cause disruption to the end-user community.
With MiCloud, we have uniquely automated the steps required to seamlessly patch the OS and DB for SAP HANA systems on AWS. And we are doing the same for SAP ASE on AWS.
This delivers your business with strong and tangible benefits:
Minimise Cost of Business Interruption when patching OS or DB
Dynamically Scale Up or Down to manage performance at minimal cost
Improved Security and Stability as you can now patch more regularly
Improved Innovation with easy upgrades of HANA
Ask yourself the question: how much money you would save if you could eliminate business downtime required for monthly patching? For one of our customers, this saving alone made the migration the most beneficial project being executed.
Our unique and class leading standard service levels include:
Zero Preventable Issues SLA – meaning that if you experience a service interruption that could – and hence should – have been prevented by us, then we provide you with an automatic service credit
AWS Cost to Budget SLA – meaning that we take ownership of managing your highly dynamic AWS cost to a pre-agreed budget, providing you with certainty of cost
1-Day Incident Resolution SLA – meaning that you don’t have to wait for issues to be resolved, as we will fix them all within a 24-hour window
In addition to these unique and class leading standard service levels, we are happy to adopt service levels specific to your critical business operations. We always apply a service incentive scheme to keep us focused.
We provide you with a fully customisable Service Delivery Catalogue. You can change in-scope services when you want and to what best fits your evolving requirements.
Taking care of critical batch processes, ensuring your ability to execute business processes with confidence.
We provide core expertise in removing overnight batch process window bottlenecks.
We recommend enablement of business data archiving on a cost benefit basis.
Providing financial governance in an agile AWS cloud environment.
A unique ‘To Budget’ service level for AWS cost and full transparency of cost.
Passing back to our customers any cost savings we jointly achieve.
Take SAP environments of the critical path off SAP innovation projects.
At DevOps basic level, we deploy an automated SAP environment provisioning and put you in control.
At DevOps advanced level, we supplement this with tooling and automation.
Managing compliance with internal and external security requirements, including GDPR.
Providing SAP user management on a class leading Service Level, ensuring your users (re)gain access in hours rather than days.
Providing a full, service level-based management of the operating system, AWS Infrastructure, Database and SAP Basis Layer.
Including user start/stop control, 0-downtime patching, automated system checks, backup and recovery.
We maximise the use of SAP Solution Manager and ELK machine learning in support of our SysOps function.
Short, medium and long-term view on planned services.
ITIL-aligned incident, problem and change management processes to class leading service levels.
Regular review of innovations and improvements to increase quality of service and reduce cost.
We provide a number of well-defined SAP on AWS services. We structure and standardise where we
can, yet allow customers the freedom to customise services where they require.