Operating SAP on AWS

Higher Performance, Resilience and
Agility at Lower Cost

You can only achieve operational excellence using a sophisticated architecture design as embodied by our Landing Zone for SAP on AWS.

When we operate your SAP on the AWS cloud, you reduce your cost of operation, increase your quality of service, agility, performance and resilience while saving time and effort.

We provide full transparency of cost, and you can change the scope of what we do for you when you want to: you can take on more yourself, give us more, or change the mix of roles and responsibilities.

Unique Philosophy and One Day Notice

Uniquely, we provide all our customers with a ‘one day notice’ clause and architect your SAP on AWS environment so that if required, we can hand this back to you in full operational order in minutes.

We never apply artificial tool and licence-based tie-ins.

This is born out of our philosophy to make it easy for customers to leave, and ensure we will fight hard every day to keep them.

Global Certified Follow the Sun

Our Team operates in a single, ITIL-aligned, global follow-the-sun model. We are an AWS Managed Service Partner and our operation is GDPR compliant, ISO 9001 and 27001 certified as well as ISAE 3402 level 1 compliant.

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Providing 0-Downtime Maintenance for SAP on HANA and AWS

Patching for security and innovation can often cause disruption to the end-user community.

With MiCloud, we have uniquely automated the steps required to seamlessly patch the OS and DB for SAP HANA systems on AWS. And we are doing the same for SAP ASE on AWS.

This delivers your business with strong and tangible benefits:

 

profitability

Minimise Cost of Business Interruption when patching OS or DB

BUSINESS CASE

Dynamically Scale Up or Down to manage performance at minimal cost

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Improved Security and Stability as you can now patch more regularly

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Improved Innovation with easy upgrades of HANA

Ask yourself the question: how much money you would save if you could eliminate business downtime required for monthly patching? For one of our customers, this saving alone made the migration the most beneficial project being executed.

Unique and Class Leading Service Levels

Our unique and class leading standard service levels include:

zero

Zero Preventable Issues SLA – meaning that if you experience a service interruption that could – and hence should – have been prevented by us, then we provide you with an automatic service credit

cost certainty

AWS Cost to Budget SLA – meaning that we take ownership of managing your highly dynamic AWS cost to a pre-agreed budget, providing you with certainty of cost

1 day

1-Day Incident Resolution SLA – meaning that you don’t have to wait for issues to be resolved, as we will fix them all within a 24-hour window

In addition to these unique and class leading standard service levels, we are happy to adopt service levels specific to your critical business operations. We always apply a service incentive scheme to keep us focused.

Our Service Catalogue & What This Means for You

We provide you with a fully customisable Service Delivery Catalogue. You can change in-scope services when you want and to what best fits your evolving requirements.

biz ops

BizOps

Taking care of critical batch processes, ensuring your ability to execute business processes with confidence.

We provide core expertise in removing overnight batch process window bottlenecks.

We recommend enablement of business data archiving on a cost benefit basis.

fin ops

FinOps

Providing financial governance in an agile AWS cloud environment.

A unique ‘To Budget’ service level for AWS cost and full transparency of cost.

Passing back to our customers any cost savings we jointly achieve.

dev ops

DevOps

Take SAP environments of the critical path off SAP innovation projects.

At DevOps basic level, we deploy an automated SAP environment provisioning and put you in control.

At DevOps advanced level, we supplement this with tooling and automation.

sec ops

SecOps

Managing compliance with internal and external security requirements, including GDPR.

Providing SAP user management on a class leading Service Level, ensuring your users (re)gain access in hours rather than days.

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SysOps

Providing a full, service level-based management of the operating system, AWS Infrastructure, Database and SAP Basis Layer.

Including user start/stop control, 0-downtime patching, automated system checks, backup and recovery.

We maximise the use of SAP Solution Manager and ELK machine learning in support of our SysOps function.

service ops

ServiceOps

Short, medium and long-term view on planned services.

ITIL-aligned incident, problem and change management processes to class leading service levels.

Regular review of innovations and improvements to increase quality of service and reduce cost.

Our Core SAP on AWS Services

We provide a number of well-defined SAP on AWS services. We structure and standardise where we
can, yet allow customers the freedom to customise services where they require.

Prepare

  • Business Case Creation
  • Rapid Proof of Concept Execution
  • Ensure Technical Readiness
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Implement

  • Greenfield Implementation
  • Near-0 Downtime On-Premise to Cloud Migration
  • Mothballing
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operate

Operate

  • Near 0-Downtime Maintenance & Operations
  • SAP Upgrades & Re-Platforming
  • SAP Business One

Innovate

  • DevOps for SAP
  • SAP HANA-Centric Data Lake
  • Machine Learning & IoT
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Automate

  • Discover & Migrate
  • Build & Operate
  • Collaborate, Govern & Secure
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