Lemongrass is a globally recognised operating expert in implementing, migrating, operating, innovating and automating SAP environments on the AWS Cloud. We have an exciting opportunity for a technical communicator (author/writer) with 5+ years’ experience who is looking to take the next step into a Senior Technical Communicator role and become part of a fast-growing, innovative Products team where customers are at the forefront of their delivery.
The Senior Technical Communicator role is an essential part of the newly formed Technical Communications team. Working with the established tech comms processes and best practices you will document, maintain and contribute to the MiCloud documentation suite of product user guides, technical guides, video demos, how-tos, eLearning modules and related LMS, and communicate available product releases, documentation and eLearning updates to the wider business audience.
Work with Product Owners, Technical Architects, Development and Operations to produce new, and maintain existing, user guides, technical overviews, help topics, how-tos, videos and eLearning courses.
Maintain and deliver an on-line help portal and related PDF guides and accompanying videos using MadCap Flare and Camtasia.
Maintain and manage a company-wide LMS (Moodle) – manging users, reports and eLearning courses.
Be a proactive self-starter to ensure all product technical communication requirements are met
Report on the status of assigned tasks to your direct line manager
Control versioning of released documentation, eLearning and videos
Storyboard, develop and publish eLearning Modules and related courses using Adobe Captivate
Assist the development team in the production and management of functional and technical release notes to support product releases
Mentor and provide advice and support for Junior technical communicators on writing, MadCap Flare, LMS, Video Editing etc.
Excellent written and verbal communication skills with a sharp eye for detail, layout and presentation.
Excellent working knowledge and demonstratable experience of MadCap Flare, MadCap Contributor, Camtasia, Snagit, Captivate and the Moodle LMS.
Degree in English or equivalent qualification – plus 5 years’ experience as a technical communicator in an IT Products / Software development environment.
Experience of mentoring junior technical communicators to help progress their skills and career development.
Adaptable and able to respond to changing demands quickly.
Ability to communicate effectively with all levels of the business in a variety of media (videos, demonstrations, podcasts, webinars)
Be an advocate and champion of ‘all things tech comms.’
Experience writing about Cloud-based System Processes and Automation / AWS
Experience of working within an Agile / DevOps environment.