Job Title: Service Delivery Manager
Locations: US West Coast
Description: As a Lemongrass Service Delivery Manager you ensure that the Service is never an issue: systems are always available, well performing, secure and well maintained. You ensure that Lemongrass consistently delivers a high standard of cost-effective customer service.
This includes the design and implementation of the overall service model, as well as ensuring best practice Lemongrass, AWS, SAP and 3rd party process and tools are effectively deployed.
As well as ensuring customer service excellence, Lemongrass Service Delivery Manager are driven to constantly look for opportunities to help customers innovate and to realise a lower cost of service for the customer and identify opportunities for drive great business value, leveraging the deployed AWS on SAP systems.
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