Creating Customer Expectations and a Sense of Belonging
We are a global, rapidly growing, decentralised organisation and our leadership principles are important to us. They create customer and partner expectations, and a sense of belonging for us as a team.
Our leadership principles are closely aligned to those of our strategic partner, AWS. This ensures an aligned way of working between AWS, Lemongrass and our customers.
We use our leadership principles every day, whether engaging with our customers, planning and executing our day jobs, discussing ideas for innovation or reflecting on our team and individual performances.
Our core leadership principles are:
Customer & Partner Obsession – We start with our customers and partners and work backwards; we ask ourselves how we would feel if we were our own customer or partner. Although we pay attention to competitors and internal processes, we obsess over our customers and partners.
Making it Easy to Leave, Fight for You Every Day – We make it easy for customers to leave and fight to keep them every day. We provide our customers with a 1-day notice option. We don’t create artificial tie-ins through software. We architect your environment, so we can hand it back to you in a day, fully operational. We work vigorously to earn and keep customer and partner trust.
Frugal, Reduce Cost & Share Savings with Customers – Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense. When we make a cost saving, we share it back with our customers. We can keep our margins lower as our overheads are lower.
Delivery-Focused, Hands-On, Knowledge Led – We have and vigorously protect a 100% engagement success rate. We all deliver to customers and we all have a hands-on SAP background. What we do is rapidly developing, we learn every day, we harvest and share knowledge and this is the only way we can stay current as individuals, as a team and as a company.
Penchant for Speed, Agile Delivery, Actions, Results – Speed matters. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking. We release results fast and capture and incorporate rapid feedback. Results come from doing, better results come from doing and improving faster.
Empowerment Earned through Accountability & Ownership – Our cell approach requires a higher average of leaders: owners who display a high level of accountability. We never say “That’s not my job”. When we make an error, we take ownership. We do what we say and use all means to ensure that. We only recruit experienced people and empower them to be ants.
Deep-Dive, Challenge & Commit – We operate at all levels, stay connected to the details, audit frequently, understand the value of evidence and are sceptical when metrics and anecdote differ. We dive deep when we must and stay high when we can . We are able to constructively challenge, even when doing so is uncomfortable or exhausting. Once a decision is determined, we commit fully.
Learn, Be Curious, Invent & Simplify, Focus – We are focused on the outputs and results our customers and partners require. We measure. We are obsessive in our drive to learn, improve, invent and simplify. We understand that asking ‘why’ drives discovery and innovation. We build it ourselves if it is not available in the market.
Good Place to Work: Challenging, High Pace, Exciting, Personal – What we do is easy with a team of excellent, happy, motivated and empowered people. We work hard to understand and optimise the employee experience. We build hands-on, multi-skilled, motivated and aligned teams which will make it easier for all of us to deliver to our customer and partner requirements. We make sure we can focus on people that can and want to push the company forward.
Our goal is to help SAP-Centric Enterprises improve through adoption of digital technology, and in particular HANA, automation, and the AWS public cloud.
We are comfortable in our ability and sharing risks and rewards with our customers. Our commercial models reflect this.
We recognise that value is only delivered in the operate phase. On this basis, we require Lemongrass to be engaged in operate for the initial 12 months as a minimum.
Our engagement model is based on an SAP-centric start of engagements; once engaged we explore non-SAP requirements with our customers to provide the benefits of a one-stop-shop.
Our ecosystem of specialist partners supplements our capability, in particular by providing great tools for automation and DevOps operation.
Our people are spread around the world. Each cell has representatives in each of our delivery centres enabling follow-the-sun delivery.
We are on-site if we must, off-site if we can. We customise our engagement to the requirements of our customers. We reduce your cost and save the environment by working from home.
Providing a great place to work is important to us, meaning a positive working relationship with our customers and partners, a healthy work-life balance, and working on projects for the deployment of leading-edge technology.
From day one, Lemongrass has operated with a globally distributed workforce. As a born-in-the-cloud organisation, we support green IT: all our applications are cloud-based. We also embrace an eco-friendly business model, through our culture, methodologies and the technology we use.
Working closely with clients, we reduce travel whenever we can, without compromising quality. As well as being good news for the environment, this approach reduces project expenses, saving our customers money. Last but not least, it helps us create a great place to work – with less travel and time away from home.